Need help? We’ve shared some of our most frequently asked questions to help you out.

FAQs

About Hair Extensions

What makes Hair Secrets extensions so different from the rest?

What are clip in hair extensions?

What is Remy hair?

Is Remy hair the only thing to look for when purchasing hair extensions?

How are Hair Secrets extensions colored?

How long does my own hair need to be to use clip in extensions?

What is the difference between synthetic and human hair extensions?

Usage and Care

How long does it take to put in clip in hair extensions?

Can I swim with Hair Secrets clip in extensions?

How do you put in clip in hair extensions?

Can I straighten and curl Hair Secrets clip in extensions?

How do I store Hair Secrets clip in extensions?

How often should I wash Hair Secrets clip in extensions?

Can I sleep with Hair Secrets clip in extensions?

Can Hair Secrets clip in extensions be colored?

Is it normal for some hair dye to bleed when I wash Hair Secrets clip in extensions?

How do I wash Hair Secrets clip in extensions?

What products should I use on Hair Secrets clip in extensions?

Payments

What forms of payment do you accept?

Will my credit card information be stored in your system?

Shipping

Do you ship internationally?

How much does shipping cost?

How can I track my order?

Can my shipping address be changed?

How long until my order is shipped?

How long is delivery time?

Why did I get charged customs fees/taxes when I received my package?

Returns & Exchanges

What is your returns and exchange policy?

Why are Hair Secrets extensions non-returnable if opened?

Do I have to pay for the shipping of my return?

When will I receive my refund or exchange?

What is the return period?

How do I make an exchange or return?

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